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PME · SaaS B2B2025
AI assistant for customer support
A conversational assistant connected to an SMB knowledge base, answering instantly and escalating complex cases to the team.
-52%
support load
< 5s
first response
+31%
satisfaction
The challenge
The support team was overwhelmed by repetitive questions, with multi-hour response times and documentation that was hard to navigate.
The solution
Designed a RAG assistant indexing the full documentation, with guardrails, source citations and seamless hand-off to a human whenever a request goes off-script.
The results
First response in seconds, support load cut in half and a clear rise in customer satisfaction.